Accessibility Statement

Every visitor deserves a way in.

StrollPoint builds virtual walking tours of real places. Real places have stairs, curbs, and gravel, so our product treats accessibility as a routing problem to solve, not a checkbox to claim.

Built into every tour

Accessible route · On

Tour owners can mark exactly which points and path connections are step-free. Visitors then flip a single, clearly labeled control in the tour header and from that moment the tour changes how it behaves:

Navigation only plans step-free routes. If a destination's direct path crosses stairs, the route bends around them.
Free exploration obeys too. The on-screen travel guide never points toward a marked stair or curb, and a tap toward one is politely refused with an explanation.
Honesty over pretense. If a place has no step-free way in, the tour says exactly that instead of routing a wheelchair user into a staircase.

Design practices throughout

One true name for every point, used identically in menus, on the map, and in navigation, so nothing is identified by position or color alone.
Controls carry text labels and state words (for example "On" / "Off"), never color alone.
High-contrast interface controls over photographic backgrounds.
Distances shown in feet, in plain language.
No autoplaying audio anywhere in a tour.
Street-view handoffs are announced in words, with a clearly labeled return.

Honest limitations

The heart of a StrollPoint tour is 360° photography, and photographs are inherently visual. We do not claim otherwise. The structured layer around the imagery, the menus, point names, distances, and navigation, is where we concentrate conformance work, so that a visitor using assistive technology can still learn what exists at a place, how far apart things are, and which routes are step-free.

Google Street View segments inside a tour are Google's own embedded product and follow Google's accessibility characteristics.

Who marks the steps

StrollPoint provides the machinery: the marking tools, the routing engine that refuses marked steps, the visitor control, and the honest failure messages. The step-free map of a specific venue is authored by the people who know the ground, the tour's owner or the professional who built their tour. StrollPoint enforces whatever they mark, faithfully, on every visit.

Two protections keep this honest. First, the Accessible-route option never appears on a tour whose author has not enabled it, so an unmarked tour cannot overpromise. Second, enabling it requires the author to confirm responsibility for their markings.

For schools and procurement teams: when you commission a tour, make step-free marking a required deliverable. One sentence in your scope of work, "the provider will complete StrollPoint step-free marking for all public routes," puts the responsibility exactly where it belongs and gives you a tour your community can trust.

Conformance status

StrollPoint tours partially conform to WCAG 2.1 level AA. "Partially conforms" means most of the interface meets the standard, with documented exceptions concentrated in the panoramic imagery itself. A detailed Accessibility Conformance Report (VPAT) is available for procurement teams: read it here.

Feedback

If you or a visitor hits an accessibility barrier in any StrollPoint tour, tell us through the contact options at strollpoint.com and we will treat it as a defect, not a suggestion.